Explore the recent trends in digital lending, major forces driving the change and basic principles to ensure the future growth and success. — Digital lending came into its own during the start of the pandemic. Customers from all generations were forced into digital adoption. As the world normalises, how do lenders keep their borrowers engaged digitally? How do they build digital relationships? Will 2022 be the year of digital borrower experience in lending?

The ultimate balance between Customer and Employee engagement & experience. — The aim of this series of blogs is to present my thoughts on transformation covering it from three perspectives; Business, Organisation and Technology. There are so many aspects and viewpoints to transformation that there will never be “one right way to execute it”, to be successful the transformation approach and…

What is GraphQL and DataGraph from MuleSoft, the considerations and benefits if implemented correctly. — With the release of DataGraph Mulesoft’s Anypoint platform has delivered a more controlled and easier method of dealing with retrieving data via the GraphQL model. However the big question from an integration perspective is to ask “is a GraphQL API strategy right for our business needs”. …

bluez.io is proud to announce that we became an official partner with MuleSoft — leading integration platform for SOA, SaaS and APIs. — Why did we pursue this partnership? Ever since signing our partnership with Salesforce in January 2020, we’ve been coming across the need for integration in almost every customer technology initiative across EMEA and Australia. …

Agile billing solution for small & medium businesses (SMBs), JustOn, a natural extension to our billing competencies. — bluez.io is proud to announce our new partnership with JustOn, known for Salesforce native billing and invoicing solutions for SMBs. The nimble JustOn Billing & Invoice Management seamlessly extends Salesforce CPQ for a complete set of functionalities, automating the billing and revenue-realization part of the quote to cash (Q2C) process.

Our experience with complex service cloud deployments with omni-channel routing and BYO telephony for global players. — In the past year we’ve designed three enterprise-scale call centres, all of them running on Salesforce Service Cloud with Omni-channel enabled. In this article we would like to share with you our lessons learnd, let’s quickly recap what are the key components of Salesforce Service Cloud:

The second part to our Salesforce platform security series describing the most important out of the box features available to all customers and Salesforce Shield add-on. — What is the key factor distinguishing between the major CRM providers? Security! When selecting a CRM solution, you want to make sure you understand precisely the security measures offered and the mechanisms used to guard your data.

What to expect from Salesforce Service Cloud Voice? Our brief summary of key features and hands-on experience with the proof of conpet and vanilla configuration for a client in Europe. — Among all great features brought to Salesforce clients within the Spring 21 release, this one has been in the air for quite a while! In this era of digital transformation and increasing customer expectations, your customers expect you to be everywhere they are, and want to be able to reach…

Salesforce is one of the most secure platforms currently on the market, with a rubust model underpinning different levels of security. This is the first part of our Salesforce security series. — The need for application security is recognised by businesses across the globe. The stakes are high: your company’s reputation and customer’s trust is on the line, not to mention the heavy cost that comes with data breaches. Now, one might think that data breaches, which are an unfortunate part of…